Privacy Policy | OZ RESORT

If you have any questions about this Privacy Policy, please contact us at webshop@ozresort.com.au.

OZ RESORT ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us.

We may collect the following types of personal information:

• Name, email address, phone number, and billing/shipping address
• Payment information (processed securely — we do not store full card details)
• Purchase history and browsing behaviour on our website
• Device and browser information, IP address, and cookie data
• Communications you send us, including enquiries and feedback

We collect personal information in the following ways:

• Directly from you when you place an order, create an account, or contact us
• Automatically through cookies and analytics tools when you browse our website
• From third-party platforms such as social media channels when you interact with our content

We use your personal information to:

• Process and fulfil your orders and send order confirmations
• Communicate with you about your purchases, returns, or enquiries
• Send marketing communications where you have opted in (you may unsubscribe at any time)
• Improve our website, products, and customer experience
• Comply with legal obligations

We may share your personal information with trusted third parties including:

• Payment processors and fraud prevention services
• Shipping and fulfilment partners
• Marketing and analytics platforms (e.g. email marketing, Google Analytics)
• IT and cloud service providers

We do not sell your personal information to third parties. Where we share data with overseas recipients, we take reasonable steps to ensure it is handled in accordance with the APPs.

Our website uses cookies to enhance your browsing experience, analyse site traffic, and support marketing activities. You can control cookie settings through your browser, however disabling cookies may affect some website functionality.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses SSL encryption for all transactions. However, no method of transmission over the internet is completely secure.

You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies. To make a request, please contact us at info@ozresort.com.au. We will respond within a reasonable timeframe.

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us at info@ozresort.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time. The current version will always be available on this page. Last updated: July 2026.