Refund policy

Our refund policy is valid from 60 days from purchase for return. If 60 days have gone by since receipt of your purchase, unfortunately, we can’t offer you a refund.  Please contact us to discuss special circumstances as we value our customers.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Then simply return to our address

OZ RESORT

Shop 1 755 Pittwater Road,

DEE WHY NSW 2099 



You can always contact us for any return question at jacqui@ozresort.com.au


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

  •  Products that have had tags removed have been worn or washed.
  • Garments where the packaging has been damaged that it would render the product unsaleable.
  • Sale items

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Product Shipping Cost:

We only bear return shipping costs If you got damaged or faulty products but if you want to exchange, or order by your mistake then you have to pay the actual shipping cost

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late or Missing Refund:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at webshop@ozresort.com.au

Re Where do I returns?

 Pack Up your products to the original box and send them to this address:

OZ RESORT

  • Shop 1 755 Pittwater Road, Dee Why, 
  • NSW 2099, Australia
  • Ph: 0414261019
  • jacqui@ozresort.com.au