Oz Resort – Returns, Refunds & Gift Purchases Policy

(Compliant with Australian Consumer Law)

Your rights under Australian Consumer Law

At Oz Resort, we comply fully with the Australian Consumer Law (ACL).

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. These guarantees apply whether the item was purchased directly or received as a gift.

If a product you purchase from us has a major fault, you are entitled to choose a refund or replacement. If the fault is minor, we will offer a repair, replacement, or refund, as required by law.

Faulty or defective items (including gifts)

You are entitled to a remedy if an item:

• Is faulty or defective

• Is unsafe

• Is not of acceptable quality

• Is not fit for its intended purpose

• Does not match the description or sample shown

These rights apply equally to gift recipients.

Proof of purchase

We may request proof of purchase, such as:

• Receipt

• Order confirmation

• Gift receipt

• Bank statement

If you are a gift recipient and do not have a receipt, we will work with you to verify the purchase.

Change-of-mind returns (non-faulty items)

Australian Consumer Law does not require a refund or exchange for:

• Change of mind

• Incorrect size or style

• A gift not suitable or wanted

• Sale items (unless faulty)

However, Oz Resort offers the following change-of-mind policy as a customer service gesture:

• Returns accepted within 14 days of purchase

• Item must be:

  • Unworn

  • Unwashed

  • With original tags attached

• A store credit or exchange will be offered

• Refunds are not provided for change-of-mind purchases

This policy applies to gift purchases as well.

Items not eligible for change-of-mind returns

For hygiene and safety reasons, the following items cannot be returned unless faulty:

• Swimwear with hygiene seal removed

• Underwear

• Earrings

• Sale items marked “Final Sale”

This does not affect your rights under Australian Consumer Law if the item is faulty.

Sale items

Sale items are covered by Australian Consumer Law if they are faulty.
We do not offer refunds for change-of-mind on sale items.

Gift cards

• Gift cards are valid for a minimum of 3 years from the date of purchase

• Gift cards are not refundable

• Any conditions or expiry details are clearly stated at purchase

What this policy does not limit

This policy does not exclude, restrict or modify any rights or remedies you are entitled to under Australian Consumer Law.

Contact us

If you believe your item is faulty or would like to discuss a return, please contact:

Oz Resort
📧 Email: jacqui@ozresort.com.au
📞 Phone: 0414 261 019